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Just a small selection of the wonderful comments from our customers


Good afternoon Justin


The Chairman and all the Members of the Orwell Friendship Club would like to Thank You for arranging the coach for our outing.  We would very much like to Thank your excellent  driver, Phil, for his kindness and thoughtfulness shown to our Members.  Phil was helpful and respectful to our senior members, which has always been the same with the drivers from your company over the years that they have driven us to different locations.

We look forward to using your coach company again for our future outings.

Kind regards

Joan Ellison - Secretary, Orwell Friendship Club

Hi Julia/Justin


Could you please thank Chris so much for being such a great driver this weekend.  The members all loved him and I am receiving lots of positive feedback.


Having done 4 tours this summer with Cozy's it was really lovely to end the summer with a driver who worked with me to ensure the best possible experience for the members.  It makes my job so much easier and I would really appreciate you passing on my thanks to him.



Kind regards


Hi Again


Katie, one of last weekend's choir leaders, wished me to pass on her thanks to Chris for being such a great driver.  He had endless singing on his coach, often listening to the same songs multiple times and never complained - he just got involved in such a friendly manner.


Please, once again, pass on our thanks.



Kind regards


Good Afternoon


I would like to say a big thank you to Chris who took Rock Choir to Paris over the weekend he was very friendly and helpful and nothing was much to ask if you needed help on or of the coach and having us all singing on the the coach if he wants to find me on Facebook he is welcome too and if I need to hire a coach I would look at hiring Chris as a Driver for our choir Group which is Croydon

once again thanks Chris

Terry Smith

A member from Croydon


Hi there


Really wanted to take a little time to pass on some feedback about our driver for our recent trip away.


From the moment we were collected from our pick-up point at Sainsbury's in Tunbridge Wells, Ricky was our hero!!

Giving us clear information throughout the weekend, always being there on-time and actually probably early for every trip he drove us to and from. Being patient for those stragglers that are inevitable when dealing with so many people and so importantly to us allowing us to bore him on every single journey with songs he is most certainly bored to tears by, but still had a smile on his face =

A real gentleman we could not have asked for a better driver to look after us.


Please do pass this on to Ricky and thank him very much.


A star employee!!




Debbie Muggeridge

I was part of the group on the recent trip 17 - 20 August in the Pluto coach party with Ricky our driver.


He was superb, kind and helpful with a lovely personality.  His driving was smooth and  steady, he showed that the safety and comfort of his passengers was his first priority.  Obviously a very experienced driver. 


Please pass on my thanks and best wishes to him.  


Kind regards


Helene Elves (owner of the rock choir CD which was played endlessly until even we had had enough!)

A fabulous 4 days away with our Rockies from Thanet, Canterbury AM & PM, Deal, Folkestone, Hythe, Hastings, Battle and Tunbridge Wells. All drivers were helpful, friendly, smart and couldn't accommodate our needs more readily. Thanks your company should be so proud of you all. Xx


We have just got back from a four day trip to Paris with the Rock Choir. Our coach driver was a gentleman called Ricky - he was helpful, courteous, kind and good fun throughout the 4 day trip - please pass on my thanks to him and his colleagues.


Many thanks

Jill Wright


Just wanted to let you know how great your drivers were on our trip to Paris last weekend.  Taking five coach loads of Rock Choir members must have been quite daunting.  We're not known for being meek and bashful! Our driver and was brilliant.  He entered into the spirit of the weekend and was always positive and helpful. We must have driven him mad at times but he and the other drivers smiled throughout!  Many thanks for helping to make the trip so successful


Rosemary Osborn



Just a short e mail to say thank you to the driver Ricky for his endless patience and good humour on the recent rock choir trip to Paris. He put up with our singing, endless demands to get in and out of the coach, looking after our belongings and our general rowdiness.

Thanks Ricky,We had a brilliant time xxx


Lindsey O’Sullivan (Catherine Courtley Rock Choir,Folkestone)


Chris drove the Donald Duck coach to Paris last weekend with the Rock Choir on board. He was very polite considering the amount of singing he had to endure. A very good driver.


I just wanted to leave some feedback on you drivers after our Rock Choir break to Paris and Disneyland. 

we had Phil as our driver who was friendly and entertaining....despite the awful jokes! lol

he was also great on our journey home as we had a minor medical issue going through passport control. my friend dropped her bp and although we should have been on an earlier train, didn't stress or try and hurry is up. passport let Phil reverse the coach back down to save her walking too far. 

I would hope head office let us employ your company again. 




Just wanted to drop a quick line of feedback. I travelled from Tunbridge Wells to Paris last weekend  with you. I was on coach 4 ( Pluto bus) and our driver was Ricky.

He was very professional, helpful, friendly, cheerful and kind. His driving skills were excellent and I felt extremely safe at all times. He is an asset to your company.

Kind regards

Alex Britcher




I have just been on the Rock Choir trip to Paris last weekend.


I just wanted to say that he was a good safe driver, friendly, helpful, courteous and kept smiling despite dealing with all of us older women and 2 men!!


He must be a great asset to your company but in fact all the drivers were lovely.  So friendly and good fun despite the constant changes in times and decisions.


Please pass on my thanks to them for making our trip so lovely.


Kind regards


Sandra Payne




As a passenger in team Pluto coach last weekend, I would like to pass on my praise for our coach driver Ricky. 

Right from the beginning he was friendly and helpful. Always had time for a chat, played our Rock Choir CD ( though he must have been fed up with it by the end!=) and his driving was faultless. I was the coach leader on the coach and he made my job very easy.

Please pass on my thanks.



Angela Hines



I thought I would just email you to let you know how great your driver Ricky was on our trip to Paris last weekend.  From the moment he picked us up from Tunbridge Wells to the moment he dropped us off he was polite, friendly, helpful and above all a very safe and good driver.  We had the best weekend with our friends and having such a great driver we could trust was brilliant.  The coach was also spotlessly clean.  Ricky joined in our fun and put our CD's on for us to singalong to.  He must have had a raging headache by the end of the weekend!!  One of my friends is a bit agrophobic and when we went in the tunnel he was marvellous letting her stand at the front by the door so she didnt feel so hemmed it.  A real gentleman.


I would have no hesitatation in recommending your company to anyone who was needing to hire a coach.


Kind regards

Virginia Challis

Dear Sirs 


We went on a trip to Paris and Disneyland Paris last weekend, from Friday to Monday. 

Wanted to let you know how amazing your driver, Ricky has been. 

He was extremely helpful, could not do enough for us all, he was cheerful all the time. 

Ricky played our CD for us in the coach so we could practice our singing and fulfilled all our requests regarding air conditioning etc. throughout the trip, which also included using the toilet on the coach which was very important to a lot of us. 

He is a very good driver and got us to all our destinations on time. 

Ricky is a real asset to your company, we all enjoyed having him as our coach driver so much, it really made all the difference! 

Please pass this on to his manager,  very high praise indeed. 

Thank you so much for a great trip Ricky! 


with kind regards

Tineke Pont de Rooy 

and all my Rock Choir friends on the Pluto Coach.

I am writing to say how fabulous the driver on our coach was for our Rock Choir 2018 Paris Tour. His name was Chris and he was helpful and friendly above and beyond. I would like this to be noted and him given thanks in my behalf for this.  I would highly recommend him to others. 

I would also like to say how clean the coach was too. Especially, kept clean due to us having it for 4 days. 


Yours respectfully a contented passenger.


I have just returned from a wonderful trip to Paris with Rick Choir, where you transported over 200 of us!


Not really one for writing but I wanted to pass on my thanks to your wonderful drivers, who were amazing!


I was on a coach driven by Steve, who had us in stitches with his jokes all the way. He was informative and knowledgeable and just a great chap.


I also managed to meet Tony who was just hilarious and a character for sure!


I cannot compliment them both enough, they are a credit to your company.


On behalf of Team Goofy, may I say what a pleasure it was to have Chris as our Cosy driver. What a credit he is to your company. Polite, helpful, courteous and a generally nice guy. Hope he enjoyed his trip as much as his Rockies did. Thank you Cosy.




Dear Cozy Travel


I just wanted to record the thanks of all my fellow Rockies to Steve our coach driver for our trip to France this weekend.  He was charming, helpful and what skill shown with his driving throughout our tour - real credit to your company.


Please pass my thanks to him and that of all my fellow Rockies on the Minnie Mouse coach for making our trip such a memorable one, he really made a difference.


I will have no hesitation in recommending him and your company to any others who are thinking of organising a tour etc.



Just spent 4 days in Paris with the Rock Choir, with Steve as our driver. Just wanted to pass a quick note to management to say how great he was. Professional, calm, friendly and funny. In fact, all the drivers were fantastic  - a real credit to your company.

Just want to email and say Thank you very much to Steve for being our coach driver on the Minnie Mouse Coach.

Thanks for being an amazing tour guide and giving us history lessons too.

Hope you got back safely Steve.

I’ve only just come back from a great weekend in Paris in one of your coaches with Chris and I would like to say what a really kind and helpful young man we all found him Nothing was too much trouble for him and he treated us all with respect. I’d like to pass on our thanks from all the coach party

 Steve was great, the odd joke or two was funny! Liked the history lessons too. Keep it up Steve, your next coach load is waiting.


 Big shout out to Steve for getting us safely to all our venues and for the on-board entertainment! He even seemed to like our singing...! Thank you Steve

We have just spent 4 days going from Canterbury to Paris on a Rock Choir tour and our driver - Phil - was superb.  he made the whole thing very enjoyable and was consistently helpful and cheerful.  We all had a brilliant time and felt you should know how pleased we were.


Dear Cozy coaches just wanted to thank our driver Chris team Goofy for driving us around so well and looking after us.

We returned yesterday from a Rock Choir trip to Paris.

I would like to let the company know what a wonderful coach driver Phil was for the duration of the trip.

He was totally professional with a great sense of humour and a great deal of tolerance and kindness.

When a member of the choir became unwell at Calais he calmly dealt with the situation before continuing on the journey.

We all ensured that Phil knew how much we appreciated him and enjoyed being on his coach but I feel that it is important that the company know what a great job he does.



Please let the driver of our coach from last night, who took us from Steeple Morden to Wicksteed and back, that he did a brilliant job!!

His driving was  relaxed and steady and he, himself, was a kind, considerate and  polite young man.

Meant to get his name when I left the coach but you know how it is, a few drinks and the brain just seizes up!!

I was the one who thanked him as I alighted, by giving him a seasonal hug and peck on the cheek.


Thank you one and all and Merry Christmas!!


I just wanted to highlight how impressed I was with our driver, Chris. He represented your company excellently and was extremely helpful in the way he completed his work throughout the week. Please pass this on.

Many thanks


Nobel School

Dear Everyone at Cozys

Thank you so much for the coach to Melton Mowbray today It arrived promptly and was very comfortable indeed Chris was really superb and although the weather was appalling we had  really special day out

We look forward to future events

Best wishes


Just a bit of feedback from our trip with you on Wednesday 27th September. 


Stewart our coach driver is one in a million and a lovely fella.  Totally reliable and brilliant with our members keeping them at ease when on the lift.


Please pass this feedback on to his manager as he is worth his weight in gold.


We love Stewart


Dear Justin

What a day! but in the end everyone thought Chris was wonderful and I thank him most sincerely on behalf of us all for keeping cool at such a frustrating time. I am a little surprised that there was no notification of the M1 road closure at the start of our journey as it apparently was closed from 7 30am.


The other problem was that the Road was not closed at the M1 junction 13 advising of the problem ahead(Not your fault I know)


It would have put at least 30 mins on our timetable which meant if all had gone to plan gave us 2 hours to our coffee stop  and time for a 30 min delay en route.


Our next Hire is for Thursford and I will confirm pick up nearer the time. If Chris is free would he like to drive?

Thank you the coach ride although long and arduous journey  was very comfortable.



Good morning Justin


My apologies for not contacting you sooner but I would like to express to you from our Chairman and all the Members that went on our outing last Wednesday to The Lazy Otter Pub for lunch how pleased we all were with Julia, our driver and your Company.  You have never failed or let us down in any way.  Julia was very considerate to all our members and made them feel happy and this means a lot to senior members.


As soon as The Club make arrangements for another outing I will be in contact with you.  Your service is outstanding.


We were very happy with the service provided by Cozys on our trip yesterday The drivers were all very cheerful and any problems with the transport were due to changes in arrangements made by the UCAS Fair organisers and traffic problems which were out of the control of the coach company.


Please thank your drivers for their prompt arrival and good service.  Your quote was extremely competitive which is why we chose Cozys and I will certainly contact you for any future quotes and recommend you to colleagues.



John Henry Newman

Have just seen the news on the Comet home page that you have won again at the 2015 Showbus Awards.

From everyone at Whitehill Junior School, well done! You certainly deserve the award.



Steve Mills

Heatteacher - Whitehill Junior School


We would just like to comment on the driver who drove the bus for our school trip yesterday to Stoke Bruerne, he made a very good impression and the teachers said that he engaged well with the children and all the staff.


The children also commented on what a nice driver he was.  They want him to drive them to Cadburys World!!

Sue Anthony - Derwent Lower School

Good morning Dawne and Tasha


The Chairman and all the members of Orwell Friendship Club would like to Thank you for arranging the coach outing to Bressingham.  Our driver Stewart, as usual, was considerate and helpful to all the members that needed the extra help getting onto the coach.  A very enjoyable day.


Thank you all again

Last weekend your company provided a coach driven by Phil, to take my scout group from Finchley to Disneyland in Paris. We had a most excellent trip, and your driver was superb. He was patient, fun and entertaining and very professional, along with being a very good driver. The kids and leaders all had a good time as well. So thanks very much. R Wanders


The driver gave an exceptional service. Nothing was too much trouble and he is always very early!! K Stanbridge


Thanks so very much. Thought of transporting 9 teenage girls in a fleet of cabs did not go down well. I had seen your coaches deliver my daughter while at school in Baldock and thats why thought of you.

The girls also committed that they thought the journey was the best part.....go figure. J Bracken



Your driver was very professional and caring towards the senior citizens travelling on the coach. Orwell Friendship Club



Excellent service and good value for money. Will definitely book again! Thank you. B Tamizi

It was a shame about the weather but it's a chance you take in February.

Chris was a star, what a pleasant young man he is. Some of my customers were calling him young Nigel. He wasn't too impressed with that but I could tell he was Nigel trained. A safe, patient and comfortable driver. Good with the passengers.He can drive for me any time Nigel is not available. He gets 10 out of 10 from me.

Kind Regards



The driver was a credit to the company.  He was very early on arrival - although I think this was an error due to paperwork from the office.  He was extremely helpful throughout the day and nothing was too much trouble, expecially to our wheelchair users.  We are regular users of Cozy Travel and if we could we would request Stewart every time. K Stanbridge



We have always been impressed by all aspects of the service from price, office (lovely ladies always helpful and cheerful)and driver/coach.  The drivers have always been polite and helpful. Offley Endowed Primary School


Nigel our coach driver was fab, he talked us through all the procedure of Ascot, he had a laugh and a joke with us and even tuned the football in for us because it was the England game, He is a credit to your Company, Excellent service. L Paine


Excellent service - thank you.  We will book with you again for our Year 7 Residential Trip to Osmington Bay again in 2015. G Martin (Chancellors School)


Stuart and Clive were excellent all week became part of the holiday. We would like to book 2 disabled coaches for next year. M Faulker (Holidays for disabled)


Fantastic service and professionalism from all members of your staff. Very impressed, will most definitely be using Cozy's again. J Tayler (4th Letchworth Scouts)


experience good, Dawn helpful, driver good, in fact all good. J Hilditch


Brilliant driver. S Preston


We always have good service from the company. The drivers were very helpful and friendly. H Savage


I think the drivers name was Andy - he couldn't have been more helpful and professional.  He went the extra mile and returned some lost property to the school the following day. Pixmore Junior School


Always an excellent service. Thank you for all you help. R Wilburn


Very Good Service all round. Thank you. Floyd Automatic Tooling


The coach driver was extremely helpful and provided an excellent service.  We will definitely use Cozys coaches again. K Stanbridge



Excellent service with the Company and the driver.  The Friendship Club would always use your coach service as the passengers are elderly and are treated with respect by your driver. J Ellison


Steve was great and made the whole experience much less stressful. A real star.

We will certainly be using Cozys again. Maria


Your driver was very considerate and helpful with all the passengers, who are senior citizens. J Ellison


Our driver was excellent. He was not only curteous to the staff and passengers but to other road users. We would love to have him as our driver on every occasion. If there is an employee of the month we would highly recommend him. G Cook

Cozy Travel Ltd

6 Gateshead Close

Sunderland Road



SG19 1RS

Tel: 0345 265 8888
Company No: 2994788

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